from the unlisted-at-gethuman-dot-com dept.
msblack writes "In a move that goes against the prevailing trends of outsourcing and non-interactive customer support, Netflix has forsaken e-mail as a means of resolving customer problems. According to the NYTimes article, Netflix set up a call center in Portland OR, shunning other popular US call center cities (because Portland natives were perceived to sound friendlier) or off-shoring. 'It's very interesting and counter to everything anybody else is doing,' said Tom Adams, a market researcher in Carmel, California. 'Everyone else is making it almost impossible to find a human.'"
"Don't try to outweird me, three-eyes. I get stranger things than you free
with my breakfast cereal."
- Zaphod Beeblebrox in "Hithiker's Guide to the Galaxy"