Netflix Makes It Easy To Reach a Human 277
msblack writes "In a move that goes against the prevailing trends of outsourcing and non-interactive customer support, Netflix has forsaken e-mail as a means of resolving customer problems. According to the NYTimes article, Netflix set up a call center in Portland OR, shunning other popular US call center cities (because Portland natives were perceived to sound friendlier) or off-shoring. 'It's very interesting and counter to everything anybody else is doing,' said Tom Adams, a market researcher in Carmel, California. 'Everyone else is making it almost impossible to find a human.'"
Phew... (Score:5, Funny)
Cheers!
Huh? (Score:5, Funny)
What the f**k?!?! Are they tryin' to say people in New Jersey aren't f**kin' friendly enough?!?!? Freakin' lunatics... them and their weepy northwestern friends. Jersey doesn't need you or your stinkin' movies...
On a slightly offtopic note... (Score:5, Funny)
Thank you for calling yadda yadda...
For homicide press 1
For a detective press 2
For donut squad press 3
Alright, so I made up donut squad... But it was funny yet a little scary to think that automation is going a little too far sometimes. I tried to call my mother recently and got the same thing:
Thank you for calling your mother...
If you need money press 1
If you need your laundry done, press 2
If its mother's day, press 3
Re:Huh? (Score:3, Funny)
No one so much as batted an eyelid
Cheers!
Re:Huh? (Score:5, Funny)
Re:Phew... (Score:5, Funny)
The other time I had fun was when I got this rep (don't remember what it was for) who put me on hold, but forgot to mute and I heard him talking to his buddies in Hindi. I went ahead and asked him if he was talking in Hindi and he panicked and said in his strongest Indian accent, "No sir, that must have been some disturbance on the line. We are located in Washington". I still find it funny that he felt the need to tell me where their call center was
Cheers!
Re:On a slightly offtopic note... (Score:5, Funny)
Oregonians are very friendly! (Score:3, Funny)