Blockbuster Total Access Unannounced Policy Change

NuclearCodeMonkey writes "Blockbuster Total Access has changed the terms of its user agreement without notice to users. Previously, users could return online (mailed) rentals in-store for free rentals. The next set of online rentals was immediately mailed out. Now, without notice, they have changed their policy so that the in-store free exchanges count against you, and no more online rentals are mailed out until the in-store rentals are returned. No wonder they are closing stores and losing to Netflix! Needless to say I am canceling my account in protest." Update - 3/15 at 11:55 by SS: NuclearCodeMonkey has sent new information about an email from Blockbuster which clarifies the situation. Read on for his follow-up.

NuclearCodeMonkey writes
"A second email from Blockbuster Support admitted that a change in policy had taken place (the first didn't acknowledge it). And they stated I should have received a notice: 'We have updated your "Terms and Conditions" with regards to in-store exchanges. A week before March 2, 2009, notifications for this new policy was added as banners on the top of your queue page, announcements were also posted at your local Blockbuster store, and we have sent out emails to inform customers about the new change.' I did not see any of the aforementioned notices and I have double-checked and did not receive any email. At least one commenter did indicate he had received an email. So, maybe an announced change after all and I just got missed? I wouldn't want to mislead anyone."

Re:fRisT pOst!11

[Anonymous Coward]

1st reply to 1st post!

I'm confused

[Morky]

You mean to tell me Blockbuster is still in business? Who knew?

They probably figured

[iminplaya]

that a story on Slashdot's front page was announcement enough. And that the notice would spread faster this way, with more people likely to read it.

Re:Not a Blockbuster (the Article, that is)

[Fnord666]

Why did this submission from an oh-the-world-owes-me-a-livin' whiner make it to the front page?

Posted by kdawson on Saturday March 14, @06:26PM

Re:It sounds reasonable to me.

[xwizbt]

You mean Atda.

Re:They probably figured

[l3ert]

that a story on Slashdot's front page was announcement enough. And that the notice would spread faster this way, with more people likely to read it.

They must be new here.