Zynga Puts Random Stranger In Customer Support Role

An anonymous reader writes "A server error has meant that for the past few months, a man not associated in any way with social gaming powerhouse Zynga has been getting customer support emails. When Zynga failed to return his messages, he started replying to the customers himself. Hilariously." Sadly (though perhaps some of his correspondents would disagree), the glitch has now been fixed.

Re:meh!

[DavidClarkeHR]

Quite a creative reaction to a corporate screwup. :-)

And it was probably just as effective as the actual fix.

Zynga should hire this guy

[Letophoro]

I have attempted to utilize Zynga's tech 'support' in the past.

He's more helpful.

Re:meh!

[Anonymous Coward]

Quite a creative reaction to a corporate screwup. :-)

Creative? I thought it was rather meh.

Re:Don Mattrick's reaction?

[sjames]

1b) Double down on the stupid and accidentally sue their actual support person.

Re:meh!

[RedHackTea]

Were you trying this in the title? From TFA: " I talked to the engineers and they suggested holding down the M, E, and H keys, and while you have all three keys held down, try clicking the button then."

Re:meh!

[TheRecklessWanderer]

When I was in university, my buddies had a phone number that closely matched a big pizza place. If you hit the second number twice, you got his phone. It was funny at first and then got annoying, so if the phone rang after 11, there was a good chance it was an order. We would answer appropriately, and take orders. We would even hit the computer keyboard making it sound like we are typing in the information. Well, one day it happened, we got a complaint call from a customer wondering where their pizza was. Redial is awesome. So we told her we ate it and promptly hung up the phone. Misspent youth? No!

Try taking AOL cancellations

[dotHectate]

I worked in a call center where our 800 number was similar to an AOL support number. We would frequently get people calling to cancel and they would refuse to believe that we were not AOL and we were just trying to keep them as billable customers. Oh well...