Americans Hate TV and Internet Providers More Than Other Industries 255
An anonymous reader writes "According to a new report by the American Customer Satisfaction Index, subscription TV providers and ISPs were the industries Americans disliked the most over the past year. 'Over-the-top video services, like Netflix and Hulu, threaten subscription TV providers and also put pressure on ISP network infrastructure. Customers question the value proposition of both, as consumers pay for more than they need in terms of subscription TV and get less than they want in terms of Internet speeds and reliability.' Unsurprisingly, Time Warner Cable and Comcast are the companies with the most dissatisfied customers. The ACSI said, '[I]t's a concern whenever two poor-performing service providers combine operations. ACSI data consistently show that mergers in service industries usually result in lower customer satisfaction, at least in the short term. It's hard to see how combining two negatives will be a positive for consumers.'"
Re:Not me (Score:1, Funny)
2 Garbage Trucks Colliding... (Score:5, Funny)
When I read of mergers like this, I imagine two large garbage trucks colliding at speed -- the result is inevitably twisted smoking debris strewn wide, and oh God, the smell.
I find, as a metaphor for large mergers, I have yet to find a more accurate one.