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Angry Customer Buys Promoted Tweets To Bash British Airways 286 286

An anonymous reader writes "After the airline lost his father's luggage (and presumably was less than helpful in resolving the issue), one man decided to use Twitter's self-serve ad platform to issue a warning to fellow travelers in the New York and UK markets. The tweets have gotten the attention not only of media outlets, but also of fellow airlines. A JetBlue executive even retweeted it. While companies use the platform to target customers, it's interesting to see it being turned around."
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Angry Customer Buys Promoted Tweets To Bash British Airways

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  • Re:Incoming (Score:4, Informative)

    by TheSpoom (715771) < minus pi> on Tuesday September 03, 2013 @03:55PM (#44750009) Homepage Journal

    Indeed, according to Wikipedia []:

    English defamation law puts the burden of proving the truth of allegedly defamatory statements on the defendant, rather than the plaintiff, and has been considered an impediment to free speech in much of the developed world.

    I'm sure the law is more complicated than that (and Wikipedia isn't the greatest source in the world) but it could get hairy for the guy.

  • by h4rr4r (612664) on Tuesday September 03, 2013 @04:16PM (#44750291)

    I have been on flights that were overbooked, planes that were broken only to be discovered after we boarded and delays extending past 12 hours. To be extra jerks they of course just made the delay one or two hours at a time so they could avoid compensating us for food or toiletries. Shit happens, but how they handle it is beyond poor customer service.

    People bring those bags aboard because airlines seem to love to lose or break stuff. If Fedex can manage 99%+ delivery to the right place at the right time surely the airlines could too.

  • by Anonymous Coward on Tuesday September 03, 2013 @04:31PM (#44750453)

    Anonymous for odvious reasons...

    Dont do Business with United Airlines. I used to answer phones for a travel website (that I wont mention, but they're still around.) and recieved a call from a grieving, crying father who was so upset he could barely talk for the first 10 minutes.

    This was in 2002, with 9/11 fresh on everyone's minds still. The guys son was on a flight from one end of the country to another, where to where I dont recall anymore but it doesn't matter. He had a heavy middle-eastern accent, and so I can assume his son had it as well. He was in a layover somewhere when the airline his 18 year old son was advised there was a 'complaint' on the plane. His presense on the plane was making someone 'uncomfortable'....

    So they kicked him off the flight, and rescheduled him for another flight. It was the last flight of the night, so there was nothing until the next day. He's 18 years old, a thousand miles from home, has no money (not smart but at the same time...) and because he's 18 he cant get a hotel room. The airline would offer him nothing, not even food vouchers. That airline was United Airlines.

    I was on the phone for 3 hours before I gave up and refunded the tickets at full cost to the website. NEVER work with United.

  • Re:Incoming (Score:4, Informative)

    by guruevi (827432) <evi.smokingcube@be> on Wednesday September 04, 2013 @12:02AM (#44753357) Homepage

    Most likely it's not the airline that handles your luggage but a local (unionized) airport service. They're typically manned by ex-cons and others that for some reason can't get anything else at minimum wage. Then there are their friends over at DHS that screen the luggage with very sticky fingers. Try leaving jewelry in your luggage, you've got pretty much 50% chance that it will disappear. My friend used to work at DHL, those people would simply come pick up TV's from the DHL loading area and drive away, they gave the guards their cut, usually a bottle of something and it would simply remain unpunished.

Never appeal to a man's "better nature." He may not have one. Invoking his self-interest gives you more leverage. -- Lazarus Long