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Encryption

Apple, Microsoft, Facebook, Google, Twitter, and Other Major Tech Companies Decry Republican Bill Seeking To Break Encryption (medianama.com) 66

In response to the Lawful Access to Encrypted Data (LAED) Act proposed by three Republican senators, Big Tech companies have registered their opposition through their Reform Government Surveillance coalition. From a report: They said that building encryption backdoors would jeopardize the sensitive data of billions of users and "leave all Americans, businesses, and government agencies dangerously exposed to cyber threats from criminals and foreign adversaries." They also pointed out that as the pandemic has forced everyone to rely on the internet "in critical ways," digital security is paramount and strong encryption is the way forward. The coalition's members are Apple, Microsoft, Facebook, Google, Twitter, Snap, Verizon Media, Dropbox, and Microsoft-owned LinkedIn. The coalition was established in December 2013, a few months after documents about the United States' PRISM data collection program were leaked.
Communications

Some Believe the US Has Been Hit By Large-Scale DDoS Attack — Others Are Skeptical (forbes.com) 112

Forbes reports major internet outages across many companies including T-Mobile, Fortnite, Instagram, Comcast, and Chase Bank. Some experts believe it is the result of a coordinated attack, others not so much. Slashdot reader bobthesungeek76036 shares the report: On June 15, a flurry of reports on a number of different services in the U.S. have indicated that the country may be experiencing a coordinated DDoS, or "distributed denial of service" attack. These attacks are malicious attempts to disrupt or shut down targeted servers by overwhelming them with traffic from multiple sources. According to outage aggregator Downdetector, users reported outages in major mobile carriers (T-Mobile, Metro, Verizon, AT&T, Sprint, Consumer Cellular, US Cellular), Internet providers (Spectrum, Comcast, CenturyLink, Cox), social media platforms (Facebook, Instagram, Twitter, Snapchat, Twitter), games and game services (Fortnite, Roblox, Call of Duty, Steam, Xbox Live, Playstation Network), streaming services (Netflix, Hulu, HBO Now, Twitch), banks (Chase Bank, Bank of America), delivery services (Doordash), and other major platforms like Google and Zoom.

Of yet, the would-be source of these attacks is still unknown. @YourAnonCentral, a popular Anonymous twitter account, speculates that it, "may be China as the situation between South and North Korea is currently deteriorating." The same Twitter account cites the Digital Attack Map, which tracks the "top daily DDOS attacks worldwide" offers a visualization of the map of these attacks, but some, like cybersecurity expert Marcus Hutchins, claims that the map is "badly plotted" and does not currently "indicate an attack against the US." All major carriers are listed on Downdetector, but Verizon claims its problems are being artificially represented through attempts to connect to T-Mobile. [AT&T also cites "other carriers' networks" as posing problems for users.]

Communications

Cox Readies a Re-entry Into Mobile (lightreading.com) 7

Mike Dano, reporting for Light Reading: Cox Communications -- one of the nation's largest cable providers -- is preparing to launch a mobile service, according to several sources familiar with the company's plans. However, the details of Cox's mobile strategy, including when it might launch and which wireless network provider it might partner with, are still unclear. AT&T executives have publicly indicated that the carrier is looking to sign MVNO partnerships with cable operators, and the sources said the two pursued MVNO talks earlier this year, but it's not clear whether the companies consummated the deal. It's noteworthy that Cox is preparing to re-enter the mobile industry by offering cellphones and wireless services to its broadband cable customers. The action would put Cox alongside fellow cable companies Altice USA, Comcast and Charter Communications, which have all also launched mobile services to their broadband customers. Comcast's Xfinity Mobile and Charter's Spectrum Mobile piggyback on Verizon's wireless network. Altice Mobile runs on T-Mobile's network. A Cox representative confirmed the company is interested in entering the mobile industry. "We believe the market is becoming more attractive for us to enter the wireless space and we are exploring it more aggressively now, but have not announced any specific plans," company spokesperson Todd Smith wrote in response to questions from Light Reading. "We have not entered into any MVNO agreements yet."
Communications

Is That a Rooster on My Customer-Support Call? Yes, Blame Coronavirus. (wsj.com) 123

When Robin Frost called Verizon's customer support last month, she was connected with a rooster. At least that's what it sounded like. The Pennsylvania resident wanted to ask about a problem with the telecom company's app, but the agent on the line said she couldn't hear. Punctuating her words was "the sound of a very authentic, real-sounding rooster," Ms. Frost recalled. From a report: Thousands of call-center employees in the Philippines and India are working from home, often on the outskirts of urban areas or outside them, during their countries' coronavirus lockdowns. That has given cows and pigs -- but mainly roosters -- a chance to chime in. "It was funny but not funny, and also maddening, as I couldn't accomplish my task," Ms. Frost said. Stefaan Smith, 36, who lives outside Phoenix, had a similar encounter when he called a Sprint helpline in March. He wanted to defer billing on his account after a pizza-parlor job fell through and left him with no money in the bank.

"The crowing was so close," he said of what sounded like an angry rooster, though that wasn't the only animal present. "It was like right outside her window. You could hear her pigs grumbling and groaning." After follow-up calls, he received a $50 credit from the provider, he said. Call-center executives say roosters are tough to silence. Americans often make customer-service calls in the late afternoon and evening, just when the sun is rising over countries like the Philippines and the birds are at their loudest. That's when Junela Dumaya's job gets tricky. The 20-year-old works for Open Access BPO, a call center, and lives in a mountainous area a few hours' drive from the Philippine capital, Manila. Her neighbor's cow makes a racket in the mornings, as do her brother-in-law's chickens.

Network

Comcast Waives Data Cap Until At Least June 30 In Response To Pandemic (arstechnica.com) 30

An anonymous reader quotes a report from Ars Technica: After promising 60 days without data caps and overage fees for all customers, Comcast has decided to extend the data-cap waiver until at least June 30. Comcast announced the data-cap waiver on March 13, saying the waiver would last until May 13 to help customers deal with the pandemic. Today, Comcast said it will extend the data-cap waiver and other pandemic-related changes "through June 30 to help ensure students can finish out the school year from home and remain connected to the Internet during the COVID-19 crisis."

Also extended to June 30 is Comcast's promise not to disconnect Internet, mobile, or home phone service and to waive late fees if customers "contact us and let us know that they can't pay their bills during this period." Comcast also previously made its $10-per-month Internet Essentials plan free to new low-income customers for two months. With today's announcement, that offer for new low-income customers will remain on the table until June 30. Additionally, Comcast will keep its Wi-Fi hotspots open to anyone who needs them through June 30.
Comcast has a 1TB monthly data cap in 27 states, except for the Northeast where Comcast faces strong competition from Verizon's uncapped fiber-to-the-home FiOS service, the report notes. "In capped areas, Comcast charges an extra $10 for each additional block of 50GB, or $50 more each month for unlimited data."
Verizon

Verizon, Comcast Will Not Cancel Service Through June Due To Coronavirus (reuters.com) 12

Verizon Communications, the largest U.S. wireless carrier, and cable giant Comcast said on Monday they will extend a commitment through June 30 not to cancel service or charge late fees to customers because of the coronavirus pandemic. From a report: In March, the Federal Communications Commission (FCC) said major wireless and internet providers -- including Verizon, Comcast, AT&T, T-Mobile and Alphabet's Google Fiber -- had agreed not to terminate service for subscribers for 60 days. In total, more than 700 companies have now agreed to the voluntary measures. Further reading: Comcast's Network Holding Up Fine Without Usage Caps.
Android

Motorola Edge, Edge+ Go Official As the Company's First Flagships In Years (9to5google.com) 40

An anonymous reader quotes a report from 9to5Google: Motorola hasn't had a true flagship on the market in a few years after its Moto Z line was downgraded to mid-range status. Today, though, the company has officially unveiled the Motorola Edge and Edge+ with the Snapdragon 865, crazy cameras, and more. Here's what you need to know. The Motorola Edge+ is the true flagship of the two, offering a Snapdragon 865 processor, 12GB of RAM, 256GB of storage, and a 6.7-inch FHD AMOLED display that has a "waterfall" curve on either side, a hole-punch containing the 24MP selfie shooter, and a 90Hz refresh rate. The Motorola Edge+ also features wireless charging, 18W wired charging, and a triple camera system. There's a 108MP sensor to headline that array, but also a 16MP ultrawide shooter and 8MP telephoto lens. There's also a 5,000 mAh battery to ensure plenty of power. It even offers reverse wireless charging.

What about the regular Motorola Edge? That device makes pretty smart cuts to keep a lower price. It has the same display and overall design but uses a Snapdragon 765 to keep 5G and good performance. It's paired with Android 10 and either 4GB or 6GB of RAM and 128GB of storage on all models. There's also a 64MP camera backed up by the same 16MP ultrawide and 8MP telephoto shooters. The regular Edge does lose wireless charging, though for its 4,500 mAh battery. Here's one fun part of both of these phones. They still have headphone jacks. Both the Edge and Edge+ also feature 5G support (only sub-6 for the Edge), offer red or black colors, and use their curved displays for a few neat software tricks. Both are also promised at least one major Android upgrade, too.
As for pricing, the Motorola Edge+ will be available exclusively via Verizon for $1,000, or $41.66/month. The price of the regular Edge hasn't been announced yet, but it should be considerably cheaper and more broadly available.
Communications

FCC To Approve 5G Network Despite Military Saying It Will Harm GPS (arstechnica.com) 56

An anonymous reader quotes a report from Ars Technica: The Federal Communications Commission is set to approve a new 5G cellular network despite claims from the Department of Defense that it will interfere with Global Positioning System (GPS) services. FCC Chairman Ajit Pai today asked fellow commissioners to approve an "application to deploy a low-power terrestrial nationwide network in the L-Band that would primarily support 5G and Internet of Things services." The application is from Ligado, formerly known as LightSquared, which for nearly a decade has sought permission to build a wireless network using frequencies near those used for GPS. A previous failure to obtain FCC approval helped push LightSquared into bankruptcy.

The FCC said its draft order would "ensure that adjacent band operations, including GPS, are protected from harmful interference." Pai said the FCC has "compiled an extensive record, which confirms that it is in the public interest to grant Ligado's application while imposing stringent conditions to prevent harmful interference." He continued: "Although I appreciate the concerns that have been raised by certain Executive Branch agencies, it is the Commission's duty to make an independent determination based on sound engineering. And based on the painstaking technical analysis done by our expert staff, I am convinced that the conditions outlined in this draft order would permit Ligado to move forward without causing harmful interference. For example, the draft order would authorize downlink operations at a power level that represents a greater than 99 percent reduction from what Ligado proposed in its 2015 application."
The base-station power reduction is "from 32dBW to 9.8dBW," and Ligado committed to a 23MHz "guard-band using its own licensed spectrum to further separate its terrestrial base station transmissions from neighboring operation," the FCC said. "As such, Ligado is now only seeking terrestrial use of the 1526-1536MHz, 1627.5-1637.5MHz, and 1646.5-1656.5MHz bands."

Ligado isn't competing directly against the big telecom giants. Instead, the company "plans to deliver custom private networks for industrial firms, service for [IoT] devices and unmanned systems, and connectivity for other business and government use cases," reports Ars. "Ligado could also supply capacity to the major wireless carriers."
Verizon

Verizon To Buy Videoconferencing Software Company BlueJeans (zdnet.com) 17

Verizon announced Thursday that it's buying BlueJeans as part of a push into the unified communications market. From a report: Verizon said BlueJeans will be "deeply integrated" into its 5G product roadmap, becoming part of Verizon Business and sold as a secure communications system for areas such as telemedicine, distance learning and field service work. Verizon's ambitions aside, the acquisition is yet another sign that videoconferencing software is having a moment. The novel coronavirus pandemic has highlighted the need for collaboration and videoconferencing software, as millions of employees work from home and increasingly rely on software tools to stay connected.
Businesses

Frontier Files For Bankruptcy, Says Its Broadband Service Won't Get Any Worse (arstechnica.com) 50

Frontier Communications filed for Chapter 11 bankruptcy yesterday, but the struggling telecom said its service to customers won't be affected by the financial restructuring. Ars Technica reports: "Frontier expects to continue providing quality service to its customers without interruption and work with its business partners as usual throughout the court-supervised process. The Company has sufficient liquidity to meet its ongoing obligations," Frontier said in last night's bankruptcy announcement. Frontier filed in the U.S. Bankruptcy Court for the Southern District of New York.

Frontier offers Internet service in 29 states but expects to complete a $1.4 billion sale of operations in Washington, Oregon, Idaho, and Montana to Northwest Fiber by April 30. In the 25 remaining states where it will keep offering service, Frontier has 2.6 million Internet subscribers, with 1.4 million on DSL and 1.2 million on fiber. "The bankruptcy filing marks the end of an era during which Frontier Communications racked up roughly $17.5 billion in debt as part of an aggressive expansion campaign that turned it into one of the nation's largest telecom companies," The Wall Street Journal wrote today. Frontier expanded over the years in part by buying former Verizon and AT&T wireline operations. As part of its bankruptcy, Frontier said it will "reduce our debt by more than $10 billion" in an agreement that gives bondholders more equity in the company. Frontier also obtained $460 million in new financing and said it will have "significant financial flexibility to support continued investment in its long-term growth."

Red Hat Software

How Red Hat's New CEO Handles Life Under IBM -- and a Global Pandemic (newsobserver.com) 20

Paul Cormier became Red Hat's new CEO this week -- while the entire company was working from home. He had to make his inaugural address to over 12,000 employees around the world using BlueJeans videoconferencing tools, reports a North Carolina newspaper: In some ways, Red Hat was well prepared to work through the disruptions of coronavirus. For years, the company has encouraged and accepted employees who have wanted to work from home. It's been a big part of its recruiting efforts, Cormier said. "Especially in engineering, our strategy has always been hire the best person, we don't care where they are."

That doesn't mean it has been unscathed. The company has had to change its sales and product conference this year into a virtual event and social isolation obviously puts a strain on relationships with customers. And while the company wouldn't give out an exact number of employees who have be infected by COVID-19, a spokeswoman for Red Hat said, "We have cases around the globe -- people who are presumed to be sick, people who are sick and, happily, people who have recovered."

Cormier said he's committed to taking care of the thousands of employees affected by work-from-home orders across the globe. Red Hat, he said, will pay all of its employees during this time regardless of whether "you're 140% productive or 40% productive."

Cormier also emphasized he's committed to keeping Red Hat a "totally, totally separate company" from IBM, saying that was agreed upon from the beginning with IBM's new CEO Arvind Krishna. "If we're not independent, then the other cloud guys won't feel safe working with us... Intel, for example, shares their road map, which is super top secret, with us five years in advance, because we have to build the OS to support all their features...." He also noted that Red Hat's finance, legal, communications and human resources teams are all separate from IBM. "IBM doesn't set our road map. We set our road map," he said.

Where the company has seen a lot of success together, though, is in combining sales efforts. In its last earnings call, IBM said Red Hat was seeing an increase in large deals worth more than $10 million after joining IBM. One of them was with Verizon, for example.

Verizon

Verizon Now Handling an Average of 800 Million Wireless Calls a Day (nytimes.com) 19

Phone calls have made a comeback in the pandemic. While the nation's biggest telecommunications providers prepared for a huge shift toward more internet use from home, what they didn't expect was an even greater surge in plain old voice calls, a medium that had been going out of fashion for years. From a report: Verizon said it was now handling an average of 800 million wireless calls a day during the week, more than double the number made on Mother's Day, historically one of the busiest call days of the year. Verizon added that the length of voice calls was up 33 percent from an average day before the outbreak. AT&T said that the number of cellular calls had risen 35 percent and that Wi-Fi-based calls had nearly doubled from averages in normal times. In contrast, internet traffic is up around 20 percent to 25 percent from typical daily patterns, AT&T and Verizon said.

The rise is stunning given how voice calls have long been on the decline. Some 90 million households in the United States have ceased using landline phones since 2000, according to USTelecom. Wireless calls replaced much of that calling activity, but the volume of minutes spent on phone calls hasn't changed much over the past decade as people turned to texting and to apps like FaceTime and WhatsApp, according to wireless carriers and analysts.

Verizon

Verizon Is Cancelling Home Internet Installations During the Pandemic (theverge.com) 28

According to The Verge, Verizon is canceling scheduled appointments for internet installation and repairs, "[leaving] Fios subscribers without wired internet at a time when they're likely relying on it for work and to see friends and family during the COVID-19 pandemic." From the report: "We are minimizing our in-home installation work to critical needs to keep our employees and customers safe and to reduce the spread of COVID-19," Verizon says in a support document. "To reduce the spread of COVID-19 and keep our employees and customers safe, we are making every attempt to perform work without going into homes or small businesses and are limiting in-home installs to medical emergencies and critical installations," Verizon tells The Verge in a statement. Self-install options are also available for "qualified service orders," the company added.

However, Verizon actually changed the language in the support document sometime on Tuesday morning, according to Business Insider. Previously, the site said that "our technicians will not be able to enter your home or business to install new services or to do repair work." Here is the previous language, from a version of the page archived on Monday: "As a result of COVID-19, we are taking precautions to keep our employees and customers safe. At this time, our technicians will not be able to enter your home or business to install new services or to do repair work. Qualified orders will be provided self-install options, or you may proceed with placing an order for a technician-required installation and it will be held for future appointment priority. You will receive notification to select an installation date when we resume operations."

Media

'Quit Trying To Make Quibi Happen' (engadget.com) 66

Devindra Hardawar of Engadget, writing about Quibi, a new streaming service that launched today: Nobody asked for Quibi. Nobody, that is, except for Jeffrey Katzenberg, the founder of Dreamworks Pictures and famed Hollywood producer. Where other mobile video startups failed, like Samsung's long-forgotten Milk Video and Verizon's own Go90 (RIP), Katzenberg figured he could succeed by pouring money (somehow he's raised $1.75 billion so far!) into top talent and well produced shows. At CES in January, Quibi also revealed its core innovation, Turnstyle, which allows you to seamlessly switch between portrait and vertical video playback modes. I was intrigued by that technology at the time. The company's chief product officer, Tom Conrad, the former CTO of Pandora and Snapchat product VP, also seemed excited about its potential. Still, it was hard to truly judge Quibi until I got a look at some of its shows. And after spending a few days with the app, which launches today, I can't say I'm impressed. Sure, Katzenberg and crew managed to bring some professional-looking "quick bites" of entertainment to phones, but the shows I've seen aren't nearly as compelling as anything on Netflix or Hulu. And their slick production values makes it harder to connect with Quibi shows than your favorite YouTube personality.

Why, exactly, would anyone want to pay $5 a month (it's also launching with a 90-day free trial) for this stuff -- especially when you still have to deal with ads and can't even watch it on other screens? Quibi CEO Meg Whitman had an answer for me at CES, though it's not entirely convincing: "We think we're a third category of this on-the-go viewing opportunity that people will make room for in their entertainment budget, because it's going to be great content for a mobile use-case." But that logic is difficult to follow after watching several episodes of Dishmantled, a cooking show hosted by Titus Burgess that's part hyper-accelerated Chopped, part voyeuristically punishing Japanese gameshow. In every 5 minute episode, chefs are blindfolded and assaulted by an exploding mystery dish. Their goal: To eat the disgusting remnants from the floor and walls to figure out what that dish actually is, and cook it within 30 minutes. It feels more like a parody cooking show from 30 Rock, than something on a legitimate network.

The Internet

Working From Home Hasn't Broken the Internet (wsj.com) 51

sixoh1 shared this story from the Wall Street Journal: Home internet and wireless connectivity in the U.S. have largely withstood unprecedented demands as more Americans work and learn remotely. Broadband and wireless service providers say traffic has jumped in residential areas at times of the day when families would typically head to offices and schools. Still, that surge in usage hasn't yet resulted in widespread outages or unusually long service disruptions, industry executives and analysts say. That is because the biggest increases in usage are happening during normally fallow periods.

Some service providers have joked that internet usage during the pandemic doesn't compare to the Super Bowl or season finale of the popular HBO show "Game of Thrones" in terms of strain on their networks, Evan Swarztrauber, senior policy adviser to the chairman of the Federal Communications Commission, said this week on a call hosted by consulting company Recon Analytics Inc.Broadband consumption during the hours of 9 a.m. to 5 p.m . has risen by more than 50% since January, according to broadband data company OpenVault, which measured connections in more than one million homes. Usage during the peak early-evening hours increased 20% as of March 25. OpenVault estimates that average data consumption per household in March will reach nearly 400 gigabytes, a nearly 11% increase over the previous monthly record in January....

Some carriers that use cells on wheels and aerial network-support drones after hurricanes or tornadoes are now deploying those resources to neighborhoods with heavy wireless-service usage and places where health-care facilities need additional connectivity. Several wireless carriers including Verizon, T-Mobile US Inc. and AT&T Inc. have been given temporary access to fresh spectrum over the past week to bolster network capacity.

While Netflix is lowering its video quality in Canada, the Journal reports Netflix isn't as worried about the EU: Netflix Vice President Dave Temkin, speaking on a videoconference hosted by the network analytics company Kentik, said his engineers took some upgrades originally planned for the holiday season near the end of 2020 and simply made them sooner. A European regulator earlier this month asked Netflix to shift all its videos to standard-definition to avoid taxing domestic networks. Mr. Temkin said Netflix managed to shave its bandwidth usage using less drastic measures. "None of it is actually melting down," he said.
And the article also has stats from America's ISPs and cellphone providers:
  • AT&T said cellular-data traffic was almost flat, with more customers using their home wi-fi networks instead -- but voice phone calls increased as much as 44%.
  • Charter saw increases in daytime network activity, but in most markets "levels remain well below capacity and typical peak evening usage."
  • Comcast says its peak traffic increased 20%, but they're still running at 40% capacity.

Communications

Phone Calls Are Back in Fashion (wsj.com) 19

Data shows that people all over the U.S. are doing the same thing. Verizon says it has seen an average of 800 million wireless calls daily on recent weekdays, nearly twice the volume of Mother's Day. From a report: And we're not just calling people more often, we're talking on the phone for longer: AT&T says that wireless voice minutes on Monday were up 39% from the average Monday, and Wi-Fi calling minutes were 78% higher. Thanks to coronavirus, we're no longer in transit, unable to answer a call. We're not physically in the office so, sure, why not jump on the phone to catch up with a friend or colleague between work tasks? There's no stepping out for lunch, no "Let's just cover this in person next time we see one another," because we don't actually know when that will be.

Pretty much the only reason you can't reach someone these days is because they're on another call. We're also feeling more isolated and increasingly concerned about the people we love. We want to check in with them more regularly. Texts can be cold and quick; a call is really one of the few ways others can hear the concern in your voice -- and you can hear the concern in theirs. And if you haven't yet changed out of your pajamas or washed your hair in a few days, phone calls beat video chats hands down.

Games

Videogames Are Setting New Records For Simultaneous Users (forbes.com) 19

Forbes reports that in a world filled with school closings and social isolation, gaming has surged: - Steam, the most popular digital PC gaming marketplace, reached new heights Sunday, drawing a record 20,313,451 concurrent users to the 16-year-old service, according to third-party database SteamDB

- Counter-Strike: Global Offensive, released by Steam-owner Valve in 2012, seems to be the top beneficiary of the increased engagement, breaking it's all-time peak on Sunday with 1,023,2290 concurrent players, topping its previous peak last month by a million, which itself beat the record set in April 2016...

- Activision Blizzard's new free-to-play battle royale spinoff Call of Duty: Warzone, launched March 10 on PC, Xbox One and PlayStation 4, is also likely benefiting, drawing in a staggering 15 million in three days, besting the record 10 million in three days by last year's battle royale sensation Apex Legends.

Polygon adds: Gaming saw a 75% increase, week over week, in data usage this March, Verizon said. Video games are proving to be a popular way to pass the time during lockdown -- though we're also starting to see the strain this is placing on various networks and services... Recently, Nintendo experienced a nine-hour network outage. Over the weekend, Xbox Live also went down, preventing users from online play.

Gaming adjacent tools and services are also seeing a surge. As our sibling site The Verge reports, live streaming platform Twitch had a 10% jump in viewership. The popular communication app Discord, meanwhile, recently saw server outages that coincided days after it expanded its screen sharing limit for users.

The games that people are playing themselves are changing in the wake of the coronavirus outbreak, too. Pokemon Go, for instance, has tweaked its mechanics to make it easier for people to play from home, while also changing its events to make it easier for people to play solo. And in an effort to entice its players to stay home, Rockstar vowed to add fun bonuses to the MMO for players who are "spending a little extra time at home." Elsewhere, game developers are starting to give out their games for free in an effort to help people stay indoors. It's no wonder we're seeing changes in usage, playtime, and outages across the board.

Medicine

Coronavirus Could Force ISPs To Abandon Data Caps Forever (techcrunch.com) 129

An anonymous reader quotes a report from TechCrunch: The coronavirus threat and official policies of "social distancing" are leading millions to stay home, doing meetings via video chat and probably watching Netflix and YouTube the rest of the time. That means a big uptick in bytes going through the tubes, both simultaneously and cumulatively. ISPs, leery of repeating Verizon's memorable gaffe of cutting off service during an emergency, are proposing a variety of user-friendly changes to their policies. Comcast is boosting the bandwidth of its low-income Internet Essentials customers to levels that actually qualify as broadband under FCC rules. AT&T is suspending data caps for all its customers until further notice. Verizon has added $500 million to its 5G rollout plans. Wait, how does that help? Unclear, but the company "stands ready" for increases in traffic. Elsewhere in the world ISPs are taking similar actions, either voluntarily or at the request of the state. In India, for instance, ACT Fibernet has bumped everyone up to 300 Mbps for no cost.

There are two simple truths at play here. The first is that any company that sends its subscriber a $150 overage fee because they had to work from home for a month and ran over their data cap is going to be radioactive. The optics on that are so bad that my guess is most companies are quietly setting forgiveness policies in place to prevent it from happening -- though of course it probably will anyway. The second is that these caps are completely unnecessary, existing only as a way to squeeze more money from subscribers. Data caps just don't matter any more. As I pointed out during the whole zero-rating debacle, the very fact that the limits can be lifted at will or certain high-traffic categories (such as a broadband company's own streaming TV channels) can be exempted fundamentally beggars the concept of these caps.

Think about it: If the internet provider can even temporarily lift the data caps, then there is definitively enough capacity for the network to be used without those caps. If there's enough capacity, then why did the caps exist in the first place? Answer: Because they make money.

AT&T

Major U.S. Internet Firms Agree To Not Cancel Service Over Next 60 Days (reuters.com) 29

The Federal Communications Commission (FCC) said Friday that major internet providers -- including Comcast, AT&T and Verizon Communications -- have agreed to not terminate service for the next 60 days if they are unable to pay their bills due to the disruptions caused by the coronavirus. From a report: FCC Chairman Ajit Pai said after calls with companies and associations the firms have also agreed to waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic and open Wi-Fi hotspots to any American who needs them.
Verizon

Yahoo Mobile: the Verizon Phone Plan That No One Asked For (arstechnica.com) 31

An anonymous reader quotes a report from Ars Technica: Remember Yahoo? It's back... in phone-plan form. The Verizon-owned company is trying to get customers excited with a new "Yahoo Mobile" service that combines Verizon's 4G LTE network with Yahoo mail, for some reason. Why even put the word "Yahoo" on a re-branded Verizon data plan? Because the service comes with Yahoo Mail Pro, the ad-free version of Yahoo Mail that normally costs $3.49 a month. Yahoo Mobile also includes "24/7 Yahoo account customer service." Verizon says Yahoo Mobile has "no hidden fees" or "clingy contracts." "We're the only plan that gives you Yahoo Mail Pro for ad-free email across ALL your devices," the Yahoo Mobile website says. (Fact check: True.)

Yahoo Mobile costs $40 a month and provides "unlimited" data, with a caveat. "In times of traffic, your data may be temporarily slower than other traffic," the announcement said. With the more expensive Verizon-branded unlimited service, customers have the option of buying plans with no data slowdowns until they use 25GB, 50GB, or 75GB in a month. With Yahoo Mobile, the speed limits can be imposed any time the network is congested, regardless of how much data a customer has used. Yahoo Mobile also comes with an "unlimited mobile hotspot for use with one connected device at a time," but those hotspot speeds are capped at 5Mbps. The Yahoo plan doesn't have access to Verizon's 5G network, though that's not really a big deal yet. Aside from the Yahoo-specific aspects, Yahoo Mobile is essentially the same plan offered by Visible, a Verizon subsidiary.

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