Verizon Wireless's throttling of a fire department that uses its data services has been submitted as evidence in a lawsuit that seeks to reinstate federal net neutrality rules. From a report: "County Fire has experienced throttling by its ISP, Verizon," Santa Clara County Fire Chief Anthony Bowden wrote in a declaration. "This throttling has had a significant impact on our ability to provide emergency services. Verizon imposed these limitations despite being informed that throttling was actively impeding County Fire's ability to provide crisis-response and essential emergency services." Bowden's declaration was submitted in an addendum to a brief filed by 22 state attorneys general, the District of Columbia, Santa Clara County, Santa Clara County Central Fire Protection District, and the California Public Utilities Commission. The government agencies are seeking to overturn the recent repeal of net neutrality rules in a lawsuit they filed against the Federal Communications Commission in the US Court of Appeals for the District of Columbia Circuit.

"The Internet has become an essential tool in providing fire and emergency response, particularly for events like large fires which require the rapid deployment and organization of thousands of personnel and hundreds of fire engines, aircraft, and bulldozers," Bowden wrote. Santa Clara Fire paid Verizon for "unlimited" data but suffered from heavy throttling until the department paid Verizon more, according to Bowden's declaration and emails between the fire department and Verizon that were submitted as evidence.

In a statement Tuesday, Verizon announced deals making Apple and Google its first video providers for a 5G wireless service its planning to launch in four cities later this year. From the report: The home broadband service will debut in Los Angeles, Houston and Sacramento, California, as well as the newly announced fourth city of Indianapolis, Verizon said Tuesday in a statement. With the introduction, Verizon will provide 5G customers either a free Apple TV box or free subscription to Google's YouTube TV app for live television service, according to people familiar with the plan. After shelving its own online TV effort, New York-based Verizon decided to partner with the two technology giants for video content, a first step toward eventually competing nationally against internet and pay TV providers such as AT&T and Comcast Using fifth-generation wireless technology, Verizon plans to beam online services to home receivers, delivering speeds that match or exceed landline connections.

An anonymous reader quotes a report from Motherboard: A new survey by Consumer Reports once again highlights how consumers are responding positively to [community-run broadband networks]. The organization surveyed 176,000 Consumer Reports readers on their experience with their pay TV and broadband providers, and found that the lion's share of Americans remain completely disgusted with most large, incumbent operators. The full ratings are paywalled but available here to those with a Consumer Reports subscription. All the usual suspects including Comcast, Charter (Spectrum), AT&T, Verizon, and Optimum once again fell toward the bottom of the barrel in terms of overall satisfaction, reliability, and value, largely mirroring similar studies from the American Customer Satisfaction Index.

One of the lone bright spots for broadband providers was Chattanooga's EPB, a city-owned and utility operated broadband provider we profiled several years back as an example of community broadband done well. The outfit, which Comcast attempted unsuccessfully to sue into oblivion, was the only ISP included in the study that received positive ratings for value. "EPB was the top internet service provider in our telecom ratings two times in the past three years," Christopher Raymond, electronics editor at Consumer Reports told Motherboard. "Consumer Reports members have given it high marks for not only reliability and speed, but also overall value -- and that's a rare distinction in an arena dominated by the major cable companies," he said.

Security meltdowns on your smartphone are often self-inflicted: You clicked the wrong link, or installed the wrong app. But for millions of Android devices, the vulnerabilities have been baked in ahead of time, deep in the firmware, just waiting to be exploited. Who put them there? Some combination of the manufacturer that made it, and the carrier that sold it to you. From a report: That's the key finding of new analysis from mobile security firm Kryptowire, which details troubling bugs preloaded into 10 devices sold across the major US carriers. Kryptowire CEO Angelos Stavrou and director of research Ryan Johnson will present their research, funded by the Department of Homeland Security, at the Black Hat security conference Friday. The potential outcomes of the vulnerabilities range in severity, from being able to lock someone out of their device to gaining surreptitious access to its microphone and other functions. They all share one common trait, though: They didn't have to be there. [...] "The problem is not going to go away, because a lot of the people in the supply chain want to be able to add their own applications, customize, add their own code. That increases the attack surface, and increases the probability of software error," Stavrou says. "They're exposing the end user to exploits that the end user is not able to respond to." Security researchers found 38 different vulnerabilities that can allow for spying and factory resets loaded onto 25 Android phones. That includes devices from Asus, ZTE, LG and the Essential Phone, which are distributed by carriers like Verizon or AT&T.

Larger cable providers once again take a beating for perceived value -- even when it comes to bundled plans. ConsumerReports: Unhappy with your pay-TV company? You're not alone. Dissatisfaction with the perceived value of pay-TV service was once again high among the 176,000 members who participated in Consumer Reports' latest telecommunications survey. When we asked for feedback on their experiences with pay TV, home internet, home telephone service, and bundled plans, they shared their displeasure. In fact, most of the larger cable companies -- Optimum (Cablevision), Comcast, and Spectrum (Charter, Time Warner Cable, Bright House Networks) -- earned low scores in multiple categories, settling into the bottom half of the 25 providers in CR's new telecom service ratings.

Only 38 percent of pay-TV subscribers were highly satisfied with their service, meaning they were "very" or "completely" happy with the offerings. Armstrong, a smaller cable company that operates in Kentucky, Maryland, New York, Ohio, Pennsylvania, and West Virginia, earned the second-place slot behind Google Fiber, in part due to favorable scores for technical support, reliability, and customer service. Verizon and the two satellite-TV companies -- AT&T's DirecTV and Dish Network -- also rated better than Cox Communications, Comcast, Spectrum, and Optimum.

Top-rated EPB, a municipal broadband service run as a public utility in Chattanooga, Tenn., was one of the few bright spots for internet service. It was the only company to receive a top mark for value. It also got top marks for speed and reliability. Google Fiber was a close second in the ratings, the only other company to get a favorable mark for value.

Nearly three-quarters of the survey respondents who have a bundled plan -- TV, internet, and phone -- said they got a special promotional price when they signed up. And 45 percent were still enjoying that rate when they answered our survey.

An anonymous reader quotes a report from Ars Technica: Verizon "grossly overstated" its 4G LTE coverage in government filings, potentially preventing smaller carriers from obtaining funding needed to expand coverage in underserved rural areas, a trade group says. The Federal Communications Commission last year required Verizon and other carriers to file maps and data indicating their current 4G LTE coverage. The information will help the FCC determine where to distribute up to $4.5 billion in Mobility Fund money over the next 10 years. The funds are set aside for "primarily rural areas that lack unsubsidized 4G," the FCC says. If Verizon provided the FCC with inaccurate data, the company's rural competitors might not be able to get that government funding. "Verizon's claimed 4G LTE coverage is grossly overstated," the Rural Wireless Association (RWA), which represents rural carriers, told the FCC in a filing yesterday. "Verizon should not be allowed to abuse the FCC challenge process by filing a sham coverage map as a means of interfering with the ability of rural carriers to continue to receive universal service support in rural areas," the RWA wrote. "RWA's members are in the middle of the Challenge Process but are expending enormous time and financial resources in their efforts due to inaccurate data submitted by Verizon," the group said. "RWA requests that the Commission investigate the 4G LTE coverage claimed by Verizon and require re-filing of Verizon's data to correct its overstated coverage."

According to the RWA, Verizon claims to cover almost all of the Oklahoma Panhandle, an area of 14,778.47 square kilometers, but estimates that the actual coverage area should be approximately 6,806.49 square kilometers. "[That's] not even half of the LTE coverage area Verizon publicly claims to serve," the RWA wrote.

Jason Koebler writes: Verizon is rolling out a new Virtual Private Network service called Safe Wi-Fi it developed in conjunction with McAfee. According to Verizon, the $4 per month service "protects your privacy and blocks ad tracking, creating a secure Wi-Fi connection anywhere in the world." But the company didn't even write a privacy policy for the product: Verizon's terms of service directs all of its VPN users to the general McAfee privacy policy governing all of its products. That policy, in turn, states that McAfee and Verizon have the right to collect an ocean of data on the end user, including carrier data, Bluetooth device IDs, mobile device ID, mobile advertising identifiers, MAC address, IMEI data, and more. The policy explicitly says that browsing history can be used to help target ads at you.

An anonymous reader writes: Sources who work for some of America's major cellphone carriers tell us how criminals are trying to recruit them to get help hacking victims. Normally, criminals approach them online, offering to pay them in Bitcoin (the equivalent of $100 for example). In exchange, the employee has to log into a company portal and process a so-called SIM swap. From the report: How criminals find the employees in the first place can vary. Some SIM hijackers I spoke to told me they approach them through shared friends in real life, others told me they just comb LinkedIn, Reddit or social media sites. AT&T and Sprint did not respond to requests for comment about whether or not it had any knowledge of insiders helping criminals. A T-Mobile spokesperson said in a statement that the company is "aware of these ongoing and ever-changing attempts to take advantage of consumers across the wireless industry and we'll keep fighting to ensure our customers' safety." A Verizon spokesperson said the company doesn't share details of internal security processes or investigations, but the company "has systems in place that work to detect employee/vendor misconduct."

A new white paper written by the National Digital Inclusion Alliance finds that AT&T and Verizon are selling slow DSL internet to tens of millions of customers for the same price as fiber customers. These customers have no choice but to pay the rate AT&T and Verizon give them because no other service is offered in their area. Ars Technica reports: AT&T has been charging $60 a month to DSL customers for service between 6 and 10Mbps downstream and 0.6Mbps to 1Mbps upstream, the white paper notes, citing AT&T's advertised prices from July 2018. AT&T also charges $60 a month for 50Mbps and 75Mbps download tiers and even for fiber service with symmetrical upload and download speeds of 100Mbps. These are the regular rates after first-year discounts end, before any extra fees and taxes. Verizon similarly charges $65 a month for 100Mbps fiber service (including a $10 router charge), and $63 or $64 a month for DSL service that provides download speeds between 1.5Mbps and 15Mbps, the white paper says. The price is this high partly "because Verizon ADSL service at any speed requires paying separately for a landline telephone account." [...] The NDIA calls the practice of charging identical prices for wildly different speeds "tier flattening." It affects both urban and rural customers who live in areas where AT&T and Verizon haven't upgraded networks because they face no competition, because the upgrades wouldn't result in higher profits, or both. These customers end up using "the oldest, slowest legacy infrastructure," while paying much higher per-megabit prices than other Internet users.

Motorola unveiled their new flagship Moto Z3 smartphone today that's upgradeable to 5G. Like other Moto Z phones, the Z3 includes support for Moto Mods, including a new 5G Moto Mod that will let you use Verizon's mobile 5G network when it launches in 2019. The new Mod contains a Snapdragon X50 modem and 2,000mAh battery to help you stay connected to the 5G network. PhoneDog reports: The Moto Z3 is a Motorola phone that's exclusive to Verizon in the U.S. Specs for this Android 8.1-powered smartphone include a 6.01-inch 2160x1080 Super AMOLED screen and 8MP wide angle front-facing camera with f/2.0 aperture. Around back there's a dual rear camera setup with two 12MP cameras, one RGB and one monochrome, along with laser autofocus and portrait mode support. Inside the Moto Z3 lives an octa-core Snapdragon 835 processor along with 4GB of RAM, 64GB of built-in storage, and a microSD card slot. There's a 3000mAh battery and a USB-C port for recharging that battery, as well as support for Motorola's TurboPower solution to recharge in a hurry. Unfortunately, there's no 3.5mm headphone jack to be found here. All of those features are crammed into a body with a water repellent coating. Rounding things out is a side-mounted fingerprint reader and support for face unlock.

An anonymous reader quotes a report from Ars Technica: Comcast is the only choice for 30 million Americans when it comes to broadband speeds of at least 25Mbps downstream and 3Mbps upstream, the report says. Charter Communications is the only choice for 38 million Americans. Combined, Comcast and Charter offer service in the majority of the U.S., with almost no overlap. Yet many Americans are even worse off, living in areas where DSL is the best option. AT&T, Verizon, and other telcos still provide only sub-broadband speeds over copper wires throughout huge parts of their territories. The telcos have mostly avoided upgrading their copper networks to fiber -- except in areas where they face competition from cable companies. These details are in "Profiles of Monopoly: Big Cable and Telecom," a report by the Institute for Local Self-Reliance (ILSR). The full report should be available at this link today. "The broadband market is broken," the report's conclusion states. "Comcast and Charter maintain a monopoly over 68 million people. Some 48 million households (about 122 million people) subscribe to these cable companies, whereas the four largest telecom companies combined have far fewer subscribers -- only 31.6 million households (about 80.3 million people). The large telecom companies have largely abandoned rural America -- their DSL networks overwhelmingly do not support broadband speeds -- despite years of federal subsidies and many state grant programs."

U.S. law enforcement agencies are increasingly asking technology companies for access to digital evidence on mobile phones and apps, with about 80 percent of the requests granted, a new study found. From a report: The report released Wednesday by the Center for Strategic and International Studies found local, state and federal law enforcement made more than 130,000 requests last year for digital evidence from six top technology companies -- Alphabet's Google, Facebook, Microsoft, Twitter, Verizon' media unit Oath and Apple. If results from telecom and cable providers Verizon, AT&T, and Comcast are added in, the number jumps to more than 660,000. The requests covered everything from the content of communications to location data and names of particular users. "The number of law enforcement requests, at least as directed at the major U.S.-based tech and telecom companies, has significantly increased over time," the Washington-based think tank found. "Yet, the response rates have been remarkably consistent."

According to Droid Life, Verizon is no longer activating 3G-only phones. Instead, they will only accept 4G LTE-equipped phones going forward. Here's what Verizon had to say about the matter: "For several years we've been been publicly saying that our 3G CDMA network will remain available through the end of 2019. Virtually all traffic on our network is on our 4G LTE network. To facilitate a smooth transition to 4G LTE capable products and services, we are no longer allowing devices that are not 4G LTE capable to be activated on our network." From the report: Now, as is noted in the statement above, Verizon has committed to shutting down its 3G CDMA network by the end of 2019. They also stopped selling 3G devices some time ago, I believe, and even started selling LTE-only flip phones to replace them. [...] On a related note, an earlier leak suggested that Verizon may stop some older LTE devices from being activated too. The documentation there said that CDMA devices as well as devices that do not support HD Voice or VoLTE will not be accepted.

Isaac Stone Fish, reporting for The Washington Post: On Monday, the U.S. Department of Commerce recommended the Federal Communications Commission (FCC) deny a license to China Mobile, the state-run company that is the world's largest phone network by subscribers. (It reaches more people than Verizon and AT&T combined.) The Commerce Department suggested the move because of the national security risk China Mobile poses. Indeed, because China Mobile is an arm of the Chinese state, there are legitimate concerns that Beijing could use it to gather data on American citizens. There is, however, a previously unreported concern with China Mobile that adds to worries about the company's suitability in the United States.

According to several interviews with frequent Chinese travelers to the United States, those with China Mobile as their carrier are often unable to access American websites and apps that are banned in China. A Chinese journalist who regularly travels to the United States for work, and who asked to speak anonymously, said she couldn't access Facebook or the New York Times in the United States with her China Mobile number. Even Google Maps is banned, leading to some frustrating travel experiences. When she was visiting a friend in Brooklyn, the Chinese journalist said, "it took me a long time to find her place because my VPN failed me and I couldn't use Google Maps." She was referring to a Virtual Private Network, a method that some Chinese use to circumvent the Chinese censorship apparatus.

An anonymous reader quotes a report from Ars Technica: It's been a few weeks now since a Bay Area startup put a digital license plate on my car. So far, nobody seems to have noticed. I haven't yet been pulled aside by police or civilians asking what it is. At first glance, this electronic device looks exactly like a traditional, stamped metal license plate. The new digital plate has the same scripted CALIFORNIA icon up top and uses the exact same size and font to show the numbers and letters. But in actuality, what I have is an "Rplate," a $700 plate-sized Kindle-like screen on the back of my car -- high-contrast grayscale e-ink and all. The device also contains an RFID and GPS chip that allow me to see where my car is at any given moment, to voluntarily track my trips, and to even optionally display DMV-approved customized messages in a small font below the plate number itself.

Were I an actual paying customer, I'd be paying $7 per month in a service fee, too, mostly to offset the data connection to Verizon. The one-time $700 price tag alone is a bit high for me. To be clear, I have a loaner model, and by the time this story comes out, I'll soon be sending the plate back to the company, Reviver. The model I've been using is one of the first 1,000 such plates that are legally out on California roads right now. Still, after my experience of a few weeks, there's no clear and compelling case to be made as to why most of us non-rich individuals need this fancy plate. Also, there are still unanswered questions about its security and what it means to voluntarily hand over so much personal location data to a single company.

An anonymous reader quotes a report from Variety: Helios and Matheson Analytics, the struggling parent company of MoviePass, filed a registration statement with the SEC to raise up to $1.2 billion in equity and debt securities over the next three years. The funding is intended to support the cash-burning operations of MoviePass, as well as the MoviePass Ventures movie investment subsidiary, MoviePass Films and Moviefone, which Helios and Matheson recently acquired from Verizon's Oath.

Of course, whether Helios and Matheson can actually persuade investors to keep pouring money into the venture is unknown. The announcement comes after Helios and Matheson, the New York-based data and analytics company that bought MoviePass in 2017, last month announced a $164 million bond sale to provide working capital for MoviePass.

Xfinity Mobile customers will soon see a change to their video streams. From a report: In the coming weeks, videos streamed using cellular data will be limited to 480p resolution, a move that other carriers including T-Mobile, Verizon and Sprint have implemented for certain plans in the past. Videos streamed over WiFi won't be affected by the change and Comcast says that it will offer the option to stream 720p video over cellular data for an added fee later this year. Until that plan becomes available, customers who would like to continue streaming video at 720p will be able to do so for no charge, they'll just have to call the carrier in order to set that up. Additionally, users with an unlimited plan will see their hotspot speeds capped at 600 Kbps.

An anonymous reader writes: A survey conducted among the tech workers, including many employees of Silicon Valley's elite tech companies, has revealed that over 57% of respondents are suffering from job burnout. The survey was carried out by the makers of an app that allows employees to review workplaces and have anonymous conversations at work, behind their employers' backs. Over 11K employees answered one question -- if they suffer from job burnout, and 57.16% said "Yes."

The company with the highest employee burnout rate was Credit Karma, with a whopping 70.73%, followed by Twitch (68.75%), Nvidia (65.38%), Expedia (65.00%), and Oath (63.03% -- Oath being the former Yahoo company Verizon bought in July 2017). On the other end of the spectrum, Netflix ranked with the lowest burnout rate of only 38.89%, followed by PayPal (41.82%), Twitter (43.90%), Facebook (48.97%), and Uber (49.52%).

Verizon is pledging to stop sales through intermediaries of data that pinpoints the location of mobile phones to outside companies, the Associated Press reported Tuesday. From the report: It is the first major U.S. wireless carrier to step back from a business practice that has drawn criticism for endangering privacy. The data has allowed outsiders to track wireless devices without their owners' knowledge or consent. Verizon, the nation's largest mobile carrier measured by subscribers, said that about 75 companies have obtained its customer data from two little-known California-based brokers that it supplies directly -- LocationSmart and Zumigo. The company made its disclosure in a letter to Sen. Ron Wyden, an Oregon Democrat who has been probing the phone location-tracking market. Last month, Wyden revealed abuses in the lucrative but loosely regulated field involving Securus Technologies and its affiliate 3C Interactive. Verizon says their contract was approved only for the location tracking of outside mobile phones called by prison inmates. After a thorough review of its program, Verizon notified LocationSmart and Zumigo, both privately held, that it intends to "terminate their ability to access and use our customers' location data as soon as possible," wrote Verizon's chief privacy officer, Karen Zacharia.

Verizon has unveiled its third "unlimited" smartphone plan that goes to show just how meaningless the term has become in the U.S. wireless industry. "In addition to its Go Unlimited and Beyond Unlimited plans, Verizon is now adding a premium Above Unlimited plan to the mix, which offers 75GB of 'unlimited' data per month (as opposed to the 22GB of 'unlimited' data you get on less expensive plans), along with 20GB of 'unlimited' data when using your phone as a hotspot, 500GB of Verizon cloud storage, and five monthly international Travel Passes, which are daily vouchers that let you use your phone's wireless service abroad the same as if you were in the U.S.," reports Gizmodo. Are you confused yet? From the report: And as if that wasn't bad enough, Verizon has also updated its convoluted sliding pricing scheme that adjusts based on how many phones are on a single bill. For families with four lines of service, the Above Unlimited cost $60 per person, but if you're a single user the same service costs $95, which really seems like bullshit because if everything is supposed to be unlimited, it shouldn't really make a difference how many people are on the same bill. As a small concession to flexibility, Verizon says families with multiple lines can now mix and match plans instead of having to choose a single plan for every line, which should allow families to choose the right service for an individual person's needs and help keep costs down. The new Above Unlimited plan and the company's mix-and-match feature arrives next week on June 18th.