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Music Businesses United Kingdom Technology

HMV, One of UK's Largest Retailers of CDs, DVDs and Blu-rays, Calls in Administrators For Second Time in Six Years (bbc.com) 76

Retron shares a report: Music retailer HMV has confirmed it is calling in KPMG as administrators. The move, the second in six years, involves 2,200 staff at 125 stores. Owners Hilco, which took the company out of its first administration in 2013, blamed a "tsunami" of retail challenges, including business rate levels and the move to digital. It said the stores would continue to trade while negotiations were held with major suppliers and it looked for buyers. Paul McGowan, executive chairman of HMV and its owner Hilco Capital, said: "Even an exceptionally well-run and much-loved business such as HMV cannot withstand the tsunami of challenges facing UK retailers over the last 12 months on top of such a dramatic change in consumer behaviour in the entertainment market."

He pointed out HMV sold 31% of all physical music in the UK in 2018 and 23% of all DVDs and Blu-rays, with its market share growing month by month throughout the year. But he added that the industry consensus was that the market would fall by another 17% during 2019 and therefore it would not be possible to continue to trade the business. Holders of gift vouchers are being advised to consider spending them sooner rather than later.

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HMV, One of UK's Largest Retailers of CDs, DVDs and Blu-rays, Calls in Administrators For Second Time in Six Years

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  • Ironic... (Score:4, Interesting)

    by Retron ( 577778 ) on Friday December 28, 2018 @12:44PM (#57871460)

    The ironic thing with this story is that 13 years ago, before Spotify and the like, HMV offered digital downloads (as did many other shops, like Tesco and Virgin Records). The downloads were clunky, required Windows Media Player and if you stopped paying the monthly subscription you lost access to the downloads entirely - they'd just redirect you to a login screen if you tried playing them. I only lasted two months as a subscriber back in the day as I realised I'd be stuck paying £10/month forever just to keep access to the tracks I'd downloaded. I still have the (now useless) WMA files as a souvenir!

    The modern way of downloading music to keep (MP3s via Amazon, for example), is much better, as the music doesn't expire.

    • Re:Ironic... (Score:4, Interesting)

      by Duds ( 100634 ) <dudley@NospAm.enterspace.org> on Friday December 28, 2018 @01:01PM (#57871566) Homepage Journal

      There's so many of these retailers who could have owned the future if they got it right. Like you say, HMV was there first and just screwed up the mechanism and didn't support it fully.

      Same with Blockbuster, they had a DVD rental by post service in the UK when "LoveFilm" (now Amazon) and Netflix were just a fever dream, but they only did individual rentals and never promoted it for fear of cannibalising the stores (lol). They even made their own films, most notably the Charlize Theron/Christina Rici film "Monster". They had everything they needed to be 2018 netflix and they buggered it up horribly.

      • Re:Ironic... (Score:4, Insightful)

        by Anonymous Coward on Friday December 28, 2018 @01:15PM (#57871648)
        There was no way a smaller player like HMV was ever going to "get it right". People didn't want DRM files that were hard to play. The music industry wouldn't allow files without DRM. None of these small fry had a chance in hell of changing that. It took big players like Apple and the like to finally kick DRM out of the music market. These folks may have had part of the vision; they just had no chance at all of success due to scale and legal challenges.
        • by AmiMoJo ( 196126 )

          HMV could have killed DRM in the crib. All they had to do was start a massive advertising campaign about how CDs were DRM free and let you rip/mix/burn as much as you like, and how all the download sites were crap low quality overpriced rubbish in comparison.

          Once the idea that DRM was shit was in people's heads it could have been dead forever, at least for music and video.

          • by Desler ( 1608317 )

            HMV could have killed DRM in the crib.

            Oh really? What special power did they have over any other music seller?

          • They couldn't do that because format shifting was illegal under UK copyright law until 1st October 2014.

            So any advertising campaign encouraging people to rip, mix and burn CDs would have been unlawful and instantly banned by the Advertising Standards Agency.

            • by AmiMoJo ( 196126 )

              In theory yes, but in practice Apple was running the "Rip. Mix. Burn." ads in the early 2000s when the iPod was popular.

              Same with VCRs and especially tapes. They used to advertise how many times you could re-record on video tapes using footage of football matches.

              • Time shifting is something that has been allowed in UK copyright law since the 1980s, so advertising a VCR that included time shifting wasn't illegal.

                Apple didn't really start advertising the iPod in the UK until the iTunes Music Store took off. It was available, but they didn't tell you what you could do with it - it was "hip" silhouette dancing people listening to music, with white earphones and an iPod. Very abstract.

      • by AmiMoJo ( 196126 )

        Argos and Littlewoods too. They could have been Amazon if only their websites were not total crap. They had a chain of stores that people could have collected from, solving the delivery problem and reducing postage costs to near zero.

    • by Desler ( 1608317 )

      There's nothing ironic about it. HMV simply didn't have any choice since DRM-free music was never gonna be accepted at that time by record labels. That was during the height of their foaming at the mouth over Napster.

      And the only reason the "modern way" is better is because Amazon Music opened after the record labels had acquiesced on the DRM issue. Had they tried to open it in the early 2000s they would have had all the same DRM demands that iTunes and HMV had to accept.

    • The ironic thing with this story is that 13 years ago, before Spotify and the like, HMV offered digital downloads...The downloads were clunky, required Windows Media Player and if you stopped paying the monthly subscription you lost access to the downloads entirely...The modern way of downloading music to keep (MP3s via Amazon, for example), is much better, as the music doesn't expire.

      You're comparing apples to oranges here.

      First off, let's set the stage here: We're dealing with a pre-smartphone, pre-streaming internet and device landscape. Spotify doesn't allow you to download songs and play them if you don't pay your Spotify bill, because it's a subscription*. So, how do you enforce a subscription on portable music players that were loaded via a USB cable? *That* is where the DRM comes into play.

      Now, the reason this sort of subscription didn't take off is because, in that pre-smartphon

      • The music executives needed to ditch DRM (and did so with Amazon) because to their dismay, Apple had become pretty much the only supplier of digital music (there were others, but Apple had some ridiculous amount of the overall share) that it was Apple that started dictating terms to the labels. Amazon using yet another DRM scheme would've been a non-starter since the iPod wouldn't support Amazon's DRM and Apple wouldn't license their DRM scheme.

        If Apple hadn't gained such a dominant market position, we'd
        • The music executives needed to ditch DRM...If Apple hadn't gained such a dominant market position, we'd still have all kinds of small petty DRM kingdoms in music.

          Look, as much as I agree that DRM needed to die (and still does), two points to bring up here:

          1.) This was a subscription service. How does one enforce a subscription service without either internet connectivity or DRM? I agree that its demise for permanent downloads was long overdue, but in the context of a subscription service, what alternative is being suggested here?

          2.) How is Spotify not DRM? You pay a set fee to access all their music, when you don't pay you lose access. If you use their offline mode,

          • I don't disagree with most of what you posted, just the bit that "Amazon was an upstart who came late enough that the "DRM doesn't help" mantra was starting to sink in for the execs" since I don't think the execs ever really understood that. They were faced with a single company that supplied almost the entirety of their digital product and could therefor dictate terms. The only thing they could do to try to break the hold that Apple had was to let Amazon sell DRM-free MP3s.

            If they hadn't have done that,
    • The modern way of downloading music to keep (MP3s via Amazon, for example), is much better, as the music doesn't expire.

      Kindle Music uses the download-but-need-to-verify-subscription-to-play model. I played around with it (a big chunk of its library is included with Amazon Prime). Downloaded a few hundred songs to my Kindle to play offline while fishing on my boat. Supposedly it only needs to phone home once a month to keep the downloads playable. It worked when I tested it at home (turned off WiFi and

      • by AmiMoJo ( 196126 )

        It's surprising how much stuff decides it can't work any more when you move to another region too. Anyone who takes regular international trips will be familiar with random media, apps and services deciding that it can't be played in your current locale.

  • by Going_Digital ( 1485615 ) on Friday December 28, 2018 @01:05PM (#57871598)

    They describe Hilco as a restructuring company, this is how that "restructuring" works...

    • 1. Buy the company for a knock down price
    • 2. Identify any saleable assets, sell them or mortgage them and pocket the money.
    • 3. Manipulate figures to load the company with as much debt as possible, use that money to pay yourself.
    • Then sit back ad see what happens, in the unlikely event the business succeeds it can be sold at a further profit to a gullible buyer. If as is more likely the business fails walk away with a big bonus and leave the banks and investors with the loss.

    • Re:Hilco (Score:4, Interesting)

      by thegarbz ( 1787294 ) on Friday December 28, 2018 @03:02PM (#57872258)

      That's a very biased and simplistic ways of looking at one of the possible outcomes. Or maybe it would happen along the lines of:

      1. Be voluntarily appointed as the administrator.
      2. Determine what if any of the business can be saved.
      3. Inject capital in the form of a high risk loan and a controlling stake of how that loan is spent.
      4. Turn the business around into a profit.
      5. Recover the loan with interest.

      Sometimes you even get number 6: Receive an award for the best turnaround of the decade. Though that isn't relevant in this case. Last time that happened was when this no name company called Hilco was appointed administrator of some music store called HMV 6 years ago and prevented the company from being liquidated. That is a completely different scenario.

  • In American English, what's "calling in administrators"? This seems like a uniquely British term. Is it like declaring bankruptcy?

  • Their Market share is increasing. But their profits are down. They are Selling CDs, DVDs and Blue rays.
    There is a general decline (for good or for bad) in demand of physical digital media, as we are shifting over to streaming services.
    So a lot of companies who sold this stuff has stopped doing such, so their market share is increasing in products that less people want to buy.

    Back over a 100 years ago. many companies can be making buggy whips, each one being a large growing industry. Each one would have a f

  • So if this is "exceptionally well-run", what do you call it if the market changes were not just anticipated a bit better than this, but also an alternative busines strategy started?

  • Big surprise (Score:4, Interesting)

    by DrXym ( 126579 ) on Friday December 28, 2018 @02:23PM (#57871990)
    HMV barely changed its model from the last time it went bankrupt. It sells a few physical items like speakers, T-shirts, posters, figures etc. but its main business is still DVDs, CDs and console games and unsurprisingly these aren't selling as well as they once did.
  • a place where you could go and find lots of electronic music that you wanted but didn't buy because of the "Import Sticker" and $50+ price tag lol. Then Napster happened although FTP and upload/download shares were common between the IRC nerds.

  • I threw out the optical drives from my computers (never any others) years ago and never missed them.

  • I had fond memories of HMV in the 90's/early 2000's before downloads/streaming took over. It was the go-to place to get new CD single releases and the UK prices were amazing back then (99p for 4 tracks - often with 3 non-album new songs - or 99p for 8 remixes of a track).

    UK CD singles were such good value that the record industry decided to impose more and more draconian rules to ensure that they'd ultimately die off. Examples included raising the typical prices several times (yes, there were 1-track 3.99 p

  • This year, streaming music surpassed the revenue of CD's, it's surprising HMV held on for so long. Aside from job losses, there is a bright side to this. HMV and its ilk were responsible, indirectly, for putting thousands of small record shops out of business. We ended up with a narrow selection of choice, dictated by record labels. Specialist record shops are on the rise again, serving niche markets and online music has never been stronger - I'm not just talking about the obvious players, there's also se

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